CJ Ordering, Payment & Shipping Information

Ordering, Payment & Shipping Information

1. How to Place an Order Online

Ordering from www.cjersey.com is easy and secure. Follow these steps:

  1. Find Your Item: Use the search bar or browse categories to locate the product you want. Click on the item to view its details.
  2. Select Options & Add to Cart: Carefully read the product information. Choose the correct size, quantity, and any available customization options, then click "Add to Cart".
  3. Review Your Cart: Go to your shopping cart. Adjust quantities if needed, then click the "Checkout" button.
  4. Enter Information: Follow the prompts to enter your personal details, accurate shipping address, select a shipping method, and choose your preferred payment option.
  5. Submit & Pay: Enter your payment information. If you have any coupon or gift certificate codes, apply them here. Review your order details carefully one last time, then submit your order and follow the instructions to complete the payment.

Tips: Always double-check your shipping address for accuracy to ensure successful delivery. You will receive a confirmation email from CJ once your order payment is successfully processed.

2. Do I Need an Account to Order?

While you may be able to check out as a guest, creating an account allows you to track your order status easily and manage your information for future purchases.

3. Supported Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express (AE), JCB
  • Debit Cards: Visa & Mastercard
  • Wise (formerly TransferWise)
  • Zelle

Wise & Zelle Payments: These methods offer secure money transfers. For payments via Wise or Zelle, please contact us directly to receive our current account information and confirm any applicable fees or conditions.

Note: CJ Gift Cards are not supported for Wise payments.

4. When Will I Be Charged?
  • Credit/Debit Cards (Visa, Mastercard, AE, JCB): Charging usually occurs shortly after you place the order. However, payment processing and confirmation can sometimes take up to 24 hours.
  • Wise or Zelle: You initiate the payment according to the instructions provided after contacting us. We typically audit and confirm these payments within 12 hours (excluding weekends).

You can check your order status by logging into your account. We will also send a confirmation email once your payment has been successfully processed and confirmed by us.

5. Why Might My Payment Fail?

Payment issues can occur for several reasons:

  • International Payment Authorization: Your card may not be authorized for international transactions. Contact your bank to enable this feature.
  • Daily Payment Limits: Some systems might limit the number of payment attempts or successful payments from a single IP address per day.
  • Card Limit Exceeded: The order amount might exceed your card's credit or spending limit.
  • Card Not Accepted: Our payment system may not support your specific card type. Please try a different card.
  • Address Mismatch: The billing address entered does not match the address registered with your card issuer. Ensure your billing address is correct.
  • Incorrect Card Information: Double-check that the card number, expiration date, and CVC code were entered correctly.

Troubleshooting: Review the possible reasons above. Ensure your shipping and billing information match if required by your card issuer. Verify card details before resubmitting, or try using a different payment card or method. If problems persist, contact our customer service.

6. Why Is My Payment Status "Pending"?

A "Pending" status might mean your payment was not successful initially, or it's still being processed. Please wait for an update.

Once your payment is successfully received and confirmed by us, the order status should change (e.g., to "Processing" or "Confirmed").

If money has been deducted from your card but the order status remains "Pending" for an extended period, please contact us immediately with your order details for assistance:

7. How Do I Know If My Order Is Processed?
  1. Order Confirmation Email: You'll receive an email confirming your order shortly after it's successfully placed and paid for.
  2. Shipment Confirmation Email: Once your order ships, you'll receive another email containing tracking information. This indicates your order has been fully processed.
  3. Account Status: You can log in to your account on www.cjersey.com at any time to check the current status of your order.

8. Shipping Methods

All orders placed on www.cjersey.com are shipped with a tracking number.

  • Standard Shipping (Free): Orders are typically shipped using services like Hong Kong Post, EMS, or USPS (depending on destination and service availability). Tracking is included.
  • Fast Shipping (Paid Option): Expedited shipping options (e.g., FedEx, DHL) may be available for purchase during checkout for most countries. Choosing fast shipping affects only the postal transit time, not CJ's internal order processing time. The specific express carrier used will depend on your country and service availability.

9. Customs Duties and Taxes

Generally, packages shipped by CJ are unlikely to incur customs duties. We utilize our extensive experience to manage shipping channels and declare appropriate values to minimize this possibility.

However, customs policies vary significantly by country, and duties are levied by the destination country's customs office or sometimes collected by the courier (like DHL) on behalf of customs. There is always a small chance that a package may be subject to import duties, taxes, or fees.

If customs duties or taxes are charged, the recipient (customer) is responsible for paying them. CJ is not responsible for these charges.

10. Can I Cancel or Modify My Order?

Unfortunately, once an order is successfully placed, its details (like size, shipping address, items) generally cannot be revised directly through the website.

Here’s what you can try:

  • Cancellation Request: Contact our Customer Service immediately to request an order cancellation. If the order hasn't been processed or shipped, we may be able to cancel it. If successful, you can then place a new, corrected order.
  • Modification Request (Before Shipment): If your order has not yet shipped, contact Customer Service. We *might* be able to change certain details (like size or shipping address), but this is not guaranteed.
  • Personalized Items: Production of personalized items (e.g., custom names/numbers) begins almost immediately after ordering. Therefore, personalized orders cannot be changed or canceled once placed and are non-returnable unless defective.

For any cancellation or modification requests, please contact us as soon as possible with your Order Number and the specific changes needed:

11. Does CJ Offer Price Matching?

CJ frequently offers special promotions and markdowns, each with its own specific terms and conditions.

Due to the nature of these sales, we do not offer price matching on orders placed before a promotion started, after it has ended, or against prices from other retailers.

12. Need Further Assistance?

If you have questions not covered here, please contact our Customer Service team:

We are happy to assist you.