CJ Reshipment Policy

At CJ (www.cjersey.com), we strive for customer satisfaction. Due to extended international shipping times (often exceeding one month) and associated high return shipping costs, traditional returns and exchanges can be impractical. To provide a better and more efficient solution for our valued customers, we have implemented the following Reshipment Policy.

1. Size Issues or Product Defects

If you receive a product with a sizing issue or a defect, please follow these steps:

  • Contact our customer service team promptly.
  • Provide clear photographic evidence. For sizing issues, please include a photo of the item being worn to help us confirm the problem.

Upon confirmation of the issue, we will arrange a reshipment based on the following conditions:

  • Short-Sleeve Jerseys: You will be required to pay a shipping fee of $15. If the original jersey was customized, an additional customization fee will apply for the replacement. We will then reship a jersey in the correct size.
  • Other Products (Excluding Short-Sleeve Jerseys): You will be required to pay 50% of the original price you paid for the item. We will then reship the product in the correct size or replace the defective item.

2. Significant Shipment Delays

We provide an estimated "declared shipment time" for different shipping methods at checkout. If your package has not arrived and the tracking information shows it has exceeded 60 days since the package became trackable online, please contact us.

After confirming the delay, we will reship your order to you free of charge.

3. Package Lost or Held by Customs

If your package is confirmed lost during transit or seized by customs authorities, please contact us.

You will need to provide proof of the situation (e.g., official notification from the carrier or customs, tracking status indicating loss). Once we confirm the status, we will reship your order to you free of charge, ensuring you receive your items.

4. Important Exclusions

  • Personalized Products: Items that have been customized specifically for you (e.g., with custom names or numbers) are non-returnable and not eligible for size-related reshipments under this policy unless there is a product defect confirmed by us. Please ensure you select the correct size and details before ordering customized items.
  • Face Covers: For health and safety reasons, face covers are not eligible for returns, exchanges, or reshipments.

5. Finding the "Declared Shipment Time"

The estimated "declared shipment time" for your order can be found on the checkout page when you select your preferred shipping method. Please note that different shipping options (e.g., Free Shipping, DHL) will have different estimated delivery timeframes.

6. Contact Us

To initiate a reshipment request or for any questions regarding this policy, please contact CJ Customer Service: